TERMS & CONDITIONS

1. Online sales

The Pompeii. Immortal city exhibition opens its doors on December 13, 2024. It is presented at the Sucrière in Lyon by the company Tempora s.a.

2. Application of the general conditions

The agreements between the buyer and Tempora sa are entirely and exclusively governed by these general conditions, notwithstanding any provision to the contrary appearing on any document whatsoever emanating from the customer.

2.1. Admission fees

The price of tickets is indicated on our website in €, all taxes included. Special conditions will only be applied to the reception of the exhibition on the day of the visit. Any buyer who has requested a special rate will be able to prove their legitimacy with an official document when passing through entry control.

2.2. Personal data

When purchasing ticket(s) via the internet, the buyer is required to follow all steps. During the procedure, the buyer must provide specific information that is necessary to manage his order. The buyer confirms that this information is correct and current. The ticket purchaser takes all precautionary measures required to keep his password secret. In accordance with the GDPR, Tempora sa will only use this data for the promotion of its activities. Tempora sa certifies that this data will under no circumstances be sold or exchanged. The visitor can unsubscribe from newsletters at any time and no longer be part of the Tempora sa database by sending an e-mail to privacy@tempora.be or by unsubscribing manually.

2.3. Your ticket

a. No tickets will be refunded b. Deliverance : After acceptance of payment, the ticket is sent to the email address indicated during the order process. c. Validity : To be valid, your ticket must be presented at the exhibition reception on your phone or in printed version. Each entry purchased corresponds to a ticket. The validity of tickets is checked and recorded at entry using barcode readers, the ticket is only valid on the visit date selected when ordering. It is impossible to be admitted to the entrance several times with the same ticket. d. Only the first person to present the ticket will be able to enter the exhibition. She is presumed to be the legitimate holder of the note. It is therefore prohibited to reproduce, duplicate or counterfeit the ticket in any way, or to make it available for such purposes. The buyer must keep their e-ticket in a safe place. The buyer should never accept a ticket offered by a stranger, as it could be a copy. The ticket holder may be a different person from the purchaser. e. Groups receive a voucher to present at the cash desk upon arrival. The price will be revised according to the number of people in the group actually present.

2.4. Payment

The fact of validating an order implies the buyer’s obligation to pay the indicated price. The buyer must pay for their purchases on the site by credit card (Visa and Eurocard, Mastercard). The debit from the bank account is independent of the use of the banknotes. In any case, the tickets are paid even if the buyer fails to print them. Proof of payment cannot be used as an entry ticket. Payment for entrances for groups is made directly at the cash desk or by invoice after the visit. The buyer must mention this last option when booking and must provide the necessary billing details. Payment by invoice after the visit is only possible for groups who have made a reservation.

2.5. I did not use my ticket

Entrance tickets are valid for a single passage through the control for the date and time slot mentioned on the ticket. An unused ticket will not be refunded or exchanged.

2.6. Postponement of tickets

Visit dates and times can be changed by sending an email to info@expo-pompeii.com Monday to Friday between 9:30 a.m. and 17 p.m. Changes can be made up to three times and a maximum of three hours before the chosen time slot.

3. Adults and school groups

3.1. PROCEDURES AND BOOKING TERMS AND CONDITIONS FOR REGULAR VISITS

Bookings can be made via phone or email. In case of contact by telephone, the group leader will be asked to confirm the booking request by email to reservations@expo-pompeii.com. Adult groups must include at least 15 people on the day of the visit in order to benefit from the group rate. Groups must book their visit 4 business days in advance minimum. In case the group includes less than 20 people on the day of the visit, the individual price will apply. School groups benefit from the school group rate no matter how large the group is. Teachers benefit from one free entrance every 15 students. The school must book their visit 4 business days in advance minimum. For each booking, a confirmation as well as the booking terms and conditions will be sent via email. Booking confirmations include a quote with an indicative price. The total price of the group visit is subject to change depending on the number of people present on the day of the visit. The person in charge is invited to carefully read the booking form and check if the mentioned pieces of information are correct. If no remarks are made four business days prior to the visit, the booking is considered final. The day of the visit, the person in charge must present the booking confirmation at the welcome desk of the Bastogne War Museum. In case the group did not receive the booking confirmation two business days before the visit, the person in charge must contact the booking department via email reservations@expo-pompeii.com The group must come at the day and time mentioned on the booking confirmation. In case the group is late, the person in charge must inform the booking department at least 2 hours before the time of the visit by phone: +32 (0) 2 549 60 49. The organizer reserves the right to change the time of the visit in order to fit the schedule of the day. The group will be informed of this change.

Payment

It is preferred that the person in charge of the group pay all entrance tickets at the Welcome desk prior to the start of the visit. Payment options available include cash, debit cards (bancontact, maestro) and credit cards (Visa, Mastercard, V-Pay, American Express). It is also possible to pay by invoice after the visit. However, the person in charge of the group must notify the booking department in advance.

Cancellation

A simple audio-guided visit (without any catering or animation) must be cancelled at least 2 business days before by email or by phone.

3.2. PROCEDURES AND BOOKING TERMS AND CONDITIONS FOR A VISIT WITH GUIDED TOUR

Groups wishing to take a guided tour must book their visit at least 15 working days in advance. When booking, the group leader must specify the age of the pupils concerned. Any special requirements for children (health, disabilities, language of presentation, etc.) must also be specified at the time of booking. A group leader takes charge of a maximum of 20 students. For groups of more than 20 pupils, several activity leaders will be required.

Payment

Payment is made in the same way and at the same time as payment for admission.

Cancellation

Any cancellation or modification of a school activity must be made at least 10 days before the date of the visit. If this deadline is not met, the group will be billed for the fees of the guide.